Frequently Asked Questions

What items do you accept?


We accept new and gently used clothing, including outerwear and shoes, for men, women, and children, in all sizes. Please be certain that donations are clean and freshly laundered. We are especially looking for:

  • New socks
  • New underwear
  • New and gently used bras
  • New and gently used shoes
  • Clothing sizes 2XL and above
  • Winter coats and jackets




What items will you not accept?


Due to space limitations, there are certain items we are unable to accept. We do not accept:

  • Electrical appliances
  • Furniture
  • Magazines
  • Encyclopedias
  • Dishes
  • Home Goods
  • Bedding
  • Towels
  • Toys

If you are looking to donate these items, please contact St. Vincent de Paul, The Salvation Army or other local charities.




What items do you urgently need?


We are always looking to expand our wardrobe to ensure that we can provide the best services to our clients There are certain items that we are always in need of. These include:

  • New socks
  • New underwear
  • New and gently used shoes
  • Children's clothing of all sizes
  • Plus size clothing for men and women
  • Belts
If you are looking for more ideas on what to donate, please visit our Amazon Wishlist.




How can I volunteer?


We are always looking for volunteers! Volunteers serve by taking orders for clothing over the phone, filling orders, sorting donations, greeting clients, accepting donations, and restocking shelves. Volunteers are needed Monday-Friday from 9 a.m. – 3 p.m. If you are interested in volunteering, please call our Volunteer Coordinator, Jan, at (414) 258-4357 ext. 103 or email her at jan@fathergeneshelp.org.




I'm interested in volunteering, but can't come during the day.


If you aren’t available to serve during our regular hours, there are other options! We are open the first Saturday of every month from 9 a.m. – 12 noon, filling orders and taking donations, and we can always use more help. You can also assist by publicizing our work within your local communities and networks. Make an announcement in your church, share our information with your friends and family, or follow us on social media ( Facebook & Instagram). We are always looking to increase our volunteer community, so it is a great help to us when you tell your friends and family about Father Gene’s Help Center! For more information, call (414) 258-4357 or email info@fathergeneshelp.org.




Can I bring a group to volunteer?


Groups of volunteers are most welcome! If you’re interested in bringing a group to volunteer on the weekend or in the evening, we ask that groups consist of at least 5 people. To schedule a group to volunteer, please contact our Volunteer Coordinator, Jan, at jan@fathergeneshelp.org.




I need volunteer hours for school/work/court/(insert other reason here)! Can I complete those hours at Father Gene’s Help Center?


Yes! We ask that all volunteers participate in a short orientation. Once you have completed orientation, you can schedule the days and times to complete your hours. Please bring a form to track your hours and have one of the staff members sign off on it each time you come volunteer.




When and where can I donate?


There are three locations donations can be dropped off:

  1. At Father Gene’s Help Center in West Allis, donations are accepted Monday through Friday from 9 a.m. to noon by appointment, as well as other times by appointment.
  2. The Cathedral of St. John the Evangelist on N. Van Buren Street accepts donations during regular office hours.
  3. St. Joan Antida High School also accepts donations from 7 a.m. – 3 p.m. throughout the school year on Monday – Friday.




How can I receive help?


If you would like to place a clothing order, please call our help line at (414) 258-4357 on Monday, Wednesday, or Friday from 9 a.m. – noon. Please note that it speeds up the ordering process if you know your sizing information prior to calling. Orders are filled within one week, and once completed, they can be picked up any time during our business hours (M-F 9 a.m. – Noon). We ask that you pick up your orders within one month. Orders may be placed once every six months.




Can I make a financial donation?


Of course! There are three ways to contribute financially. Checks can be made out to Father Gene's Help, Inc. and mailed to the center (5919 W. National Avenue West Allis, WI 53214). Financial donations can also be made online. For your convenience, donations are made through PayPal which is free, fast, and secure, and you don't need an account for transactions. You can also provide a lasting gift by leaving a bequest to Father Gene's Help Center in your will.





Father Gene's Help Center

Address: 5919 W. National Avenue

West Allis, WI 53214

Email: info@fathergeneshelp.org

Phone: (414) 258-4357

Help Line: (414) 258-4357 ext 104

Hours: M-F, 9 am to 12 noon

1st Saturday of each month, 9 am to 12 noon

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